Need Help?
FAQs
Profile Related:
How do I complete my profile
- Click on ‘My Profile’. You will be redirected to a page containing boxes to fill up your details.
- Fill in the details as required, which will help you receive future invoice details and SMS/E-mail communication from Croma. This process is voluntary.
Can I change my account email Id or mobile number
Unfortunately, your Email ID or mobile number once registered cannot be changed. However, you can create a new account with your new contact number or Email ID.
How do I change my password
If you want to update your password:
- Login using your registered mobile number.
- In the ‘My Profile’ section, you will find an edit button in the password box.
- Enter your current (old) password and the new password. Click on ‘Save Changes’.
In case you have forgotten your password:
- While on the login page, choose to login via password and then click on ‘Forgot Password’.
- Since the registered mobile number is available, you will now receive an OTP. Enter the OTP and click on ‘Continue’.
- You will be redirected to a password reset screen. Once you have set a new password, click on ‘Submit’.
Order Related:
Can I order multiple products at once
Yes, you can order multiple products at once. Simply add the products you wish to purchase to your shopping cart.
How do I know that my order has been confirmed
As soon as you place an order:
- You will be redirected to the order confirmation page on our website.
- You will also receive an Order Confirmation email on your registered e-mail address and an order confirmation SMS with the details of your order.
Can I order multiple units of a single item
You can order multiple units of a single item for personal use basis availability of the stock.
How long does it take deliver my order
- Standard Delivery – 7 working days from the order date
Can I change my address after placing an order
Address changes are not allowed once the order is placed.
For more information, we request you to kindly contact our Customer Support team.
I have not received my order, what should I do
To track your order, simply follow the steps below.
Step 1: Sign-in into your account on quickconnect.in
Step 2: After logging in, click on ‘My Orders’
Step 3: Go to the order you want to track and click on ‘Track Your Order’
I missed the delivery of my order, what should I do
In case you have missed your delivery, we usually try to deliver your product on the next working day. Our delivery personnel will try to get in touch with you to ensure that your order can be delivered as soon as possible.
In case you still fail to receive an order, feel free to connect with our Customer Support team.